Smartsupp release notes 12/20 and 01/21

Here is a brief summary of the features added in December 2020 and January 2021.

Don’t miss

• FAQ chatbot - answers FAQs via live chat automatically
• Facebook Messenger integration - allows you to receive and answer Facebook messages from Smartsupp dashboard

Dashboard and chat box

• new email notifications for missed conversations (read more)
• improved and more detailed statistics
• new email notifications for missed conversations (read more)
• simplified recording settings (moved to dashboard)
• focused elements are highlighted

Mobile app

• added conversation guide (Android)
• in-app notifications for incoming visitors (Android)
• added conversation guide (Android)
• the bug where visitor list wasn’t automatically refreshed was fixed (Android)
• added visitor simulation (Android)
• added conversation guide (Android)
• app will alert you that you won’t receive notifications when you go offline (iOS)
• improved integration with Facebook Messenger (iOS)
• improved error messages in conversations, closed conversations, visitors list and chat (iOS)* improved integration with Facebook Messenger (iOS)
• minor bug fixes

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.