Mira AI
Smartsupp Shopping Assistant is now out!
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Free

Ideal for individuals enhancing website performance with Live Chat.

 
$ 0
Forever
Free Forever
Free includes:
  • Live Chat
  • FB Messenger Integration
  • Automatic messages
  • Unlimited agents
Most popular

Standard

For early-stage businesses boosting sales and customer experience.

Starts at
$ 14
per month /
billed annually
14-Day Free Trial
Everything in Free, plus:
  • Chatbots for automations
  • Chatbots for lead generation
  • Basic statistics
  • Office hours
  • Customer satisfaction rating
  • Engage visitors

Pro

Built for support and sales teams to increase their efficiency and sales.

Starts at
$ 24
per month /
billed annually
14-Day Free Trial
Includes Standard, plus:
  • Teams of agents
  • User roles
  • Multi language
  • Automatic segmentation
  • Advanced branding options
  • Detailed team statistics

Ultimate

Perfect for large teams requiring advanced support and sales capabilities.

Starts at
$ 239
per month /
billed annually
Let's talk
Everything in Pro, plus:
  • AI engage chatbot
  • Chatbot set-up by specialist
  • Dedicated account manager
  • Whatsapp integration
  • API & data exports
  • Payment via wire transfer
Prices do not include VAT, which is calculated based on your billing country. The final amount will be displayed on the purchase page before completing the payment.
Money back guarantee
Try Smartsupp for 15 days and if you are not 100% satisfied, get your money back.
Compare Plan Features
New

Shopping Assistant

Meet Smartsupp Mira AI, your own shopping assistant that learns your business and improves customer satisfaction by providing instant assistance, product recommendation, support and advice.

  • Recommends products & services

  • Answers up to 80% common and technical questions

  • Customizable identity, tone and brand voice

  • Configurable handover to a human operator

  • Easy & continuous training through web-scraping and FAQs

  • Learns about your products directly from your product feed

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Mira AI

Compare our plans

Free

$ 0
Forever
Free Forever

Standard

Starts at
$ 14
per month /
billed annually
14-Day Free Trial

Pro

Starts at
$ 24
per month /
billed annually
14-Day Free Trial

Ultimate

Starts at
$ 239
per month / billed annually
Let's talk

Compare plans

Agents
<a href="https://help.smartsupp.com/en_US/agents" target="_blank" rel="noopener">Add more agents</a> to your account, handover conversations to other agents and <a href="https://help.smartsupp.com/en_US/groups" target="_blank" rel="noopener">route chats to specialists</a> for efficient customer support.
unlimited
unlimited
unlimited
custom limit
Number of websites
The number of websites where Smartsupp can be installed.
1
1
3
custom limit
Conversations history
Easily access past conversations to address previous inquiries and adapt your approach to meet customer needs.
14 days
1 year
3 years
3 years
Live chat conversations
It's any kind of conversation that includes a message from one of your agents. Choose the volume of agent conversations that suits you best. Upgrade your package or number of conversations whenever necessary.
50
100 - 200
100 - 800
custom limits
Chatbot conversations
A chatbot conversation is considered when a visitor interacts with the chatbot. Upgrade your package or number of chatbot conversations whenever necessary.
No
50 / month
(upgradable to 300 / month)
100 / month
(upgradable to 1 000 / month)
Custom limit
Communication channels
Manage all of your conversations from various platforms. Receive messages and reply from one place. Keep track of chats and stay up-to-date.
Live chat + email + Facebook Messenger
Live chat + email + Facebook Messenger
Live chat + email + Facebook Messenger
custom limits

Basic features

Live chat
Use live chat for your website or online store. It helps you to boost your sales and connect with your customers in real-time.
Yes
Yes
Yes
Yes
Customers tab
Control your team productivity. Track each agent's: average response time, number of conversations or other valuable insights.
Yes
Yes
Yes
Yes
File sharing
Empower your communication with <a href="https://help.smartsupp.com/en_US/file-sharing" target="_blank" rel="noopener">document sharing</a>. Just simply drag and drop any kind of file to a conversation.
Yes
Yes
Yes
Yes
Sound and visual notifications
Get instant <a href="https://help.smartsupp.com/en_US/desktop-notifications" target="_blank" rel="noopener">visual </a>and <a href="https://help.smartsupp.com/en_US/sound-notifications" target="_blank" rel="noopener">sound notifications</a> for incoming chats. Desktop notifications are compatible with Chrome, Firefox and Safari.
Yes
Yes
Yes
Yes
Basic visitor info
See useful information about your visitors such as name, email, location, browsing history, referer (visit origin) and more.
Yes
Yes
Yes
Yes
Detailed visitor info
It includes all features from basic visitor info plus you can also extend customer data <a href="https://docs.smartsupp.com/chat-box/visitor-identification/" target="_blank" rel="noopener">via our API</a>. Customer info is automatically shown in the dashboard if you use our integrations for Prestashop, Wordpress or other platforms.
No
Yes
Yes
Yes
Office hours
Set your <a href="https://help.smartsupp.com/en_US/office-hours" target="_blank" rel="noopener">office hours</a> and Smartsupp will be active only during these hours. If any agent is still online after hours, the chat box will switch to offline mode automatically, relieving agents from the pressure of logging out punctually.
No
Yes
Yes
Yes
Customer satisfaction rating
Get instant <a href="https://help.smartsupp.com/en_US/chatbox/chat-box-setting#customer-satisfaction-rating" target="_blank" rel="noopener">rating</a> from your customers in Smartsupp chat. View ratings in chat history and statistics.
No
Yes
Yes
Yes
Personal shortcuts
Save time in chat with <a href="https://help.smartsupp.com/en_US/shortcuts" target="_blank" rel="noopener">shortcuts</a>. Create reusable texts for common phrases (e.g., greetings) and insert them instantly by pressing dot (.).
1
unlimited
unlimited
unlimited

Advanced team features

Block visitor
Easily <a href="https://help.smartsupp.com/en_US/block-visitor" target="_blank" rel="noopener">block (and unblock)</a> visitors who send you spam.
No
Yes
Yes
Yes
Chat assign to agent
Easily <a href="https://help.smartsupp.com/en_US/assign-agent" target="_blank" rel="noopener">assign a conversation</a> to other agent.
No
Yes
Yes
Yes
Segmentation with tags
Create and manage global shortcuts for all agents. Shortcuts help you speed up writing in chat. Team shortcuts unify voice of your brand and save you time.
No
Yes
Yes
Yes
Automatic segmentation
Let the chatbot automatically tag and categorize new conversations and contacts, keeping your messages organized without any extra effort.
No
No
Yes
Yes
Teams of agents
Form <a href="https://help.smartsupp.com/en_US/groups" target="_blank" rel="noopener">agent groups</a> such as tech support or sales. Each group of agents can support different part of your website or even a different domain.
No
No
Yes
Yes
Limited access for agents
Limit <a href="https://www.smartsupp.com/help/agents/#edit-agent-info-and-access" target="_blank" rel="noopener">acces</a> to settings like billing or chat box design to prevent unwanted changes.
No
No
Yes
Yes
Team shortcuts
Create and manage global shortcuts for all agents. Shortcuts help you speed up writing in chat. Team shortcuts unify voice of your brand and save you time.
No
No
Yes
Yes
Visitor filters
Filter visitors by activity, status, or customer details.
No
No
Yes
Yes

Smart AI features

Mira AI shopping assistant
Let <a href="https://www.smartsupp.com/mira-ai-shopping-assistant/" target="_blank" rel="noopener">Mira AI</a> change the way you take care of your customers. Chat, assist and win business over with AI. Always be available and ready to help.
ADD-ON
ADD-ON
ADD-ON
ADD-ON
AI Engage chatbot
<a href="https://www.smartsupp.com/ai-engage/" target="_blank" rel="noopener">Engage</a> visitor in the right moment with AI generated message that sell.
No
No
ADD-ON
Yes
AI Reply Assistant
Transform your writting into its absolute best. From nailing that professional tone to mastering grammar or just polish your text with AI powered reply assistant.
15 / month
100 / month
500 / month
Custom limit

Chatbots & Engagement

Chatbot conversations
A chatbot conversation is considered when a visitor interacts with the chatbot. Upgrade your package or number of chatbot conversations whenever necessary.
No
50 / month
(upgradable to 300 / month)
100 / month
(upgradable to 1 000 / month)
Custom limit
Engage Visitors
Be there for your customers every step of the way. Use the visitor list to track website visitors in real-time and set up your chatbot to pop up when they need it.
No
Yes
Yes
Yes
Engage with automatic messages
<a href="https://help.smartsupp.com/en_US/automatic-messages" target="_blank" rel="noopener">Reach out to customers</a> precisely when it matters, whether it's for welcoming, sharing discounts, or notifying them about your availability.
1 automatic message
5 automatic messages
10 automatic messages
Custom limit
Chatbot templates
Simplify chatbot building with our pre-designed templates to automate FAQs, capture leads, and drive sales effortlessly.
No
Yes
Yes
Yes
Lead generation chatbot
Generate, qualify, and collect quality leads with our lead generation chatbot.
No
Yes
Yes
Yes
Multi-language chatbot
Create chatbots in multiple languages using the <a href="https://help.smartsupp.com/en_US/multi-language-chatbots/" target="_blank" rel="noopener">multi-language feature</a>, perfect for multilingual websites or if you are using Smartsupp on several sites.
No
No
Yes
Yes

Analytics

Basic statistics
Improve team performance. Monitor customer chat cases served, online time, and average response time per case for actionable insights.
No
Yes
Yes
Yes
Google Analytics connection
Track how Smartsupp affects your conversion rate, revenue and customer behavior through Google Analytics 4.
No
Yes
Yes
Yes
Team statistics
<a href="https://help.smartsupp.com/en_US/statistics" target="_blank" rel="noopener">Optimize your team’s workflow.</a> See how many customer chat cases your <a href="https://help.smartsupp.com/en_US/groups" target="_blank" rel="noopener">team</a> served, how much time they spent online, and even gain insight into the average response time per case.
No
No
Yes
Yes

Customization

Custom chat box colors
<a href="https://help.smartsupp.com/en_US/chatbox/chat-box-setting#changing-color" target="_blank" rel="noopener">Set colors of chat box</a> to match your website design.
Yes
Yes
Yes
Yes
Mobile-ready chat box design
Smartsupp chat box is responsive for smooth display on mobile devices.
Yes
Yes
Yes
Yes
Agent photo and description
Personalize your chat experience by sharing your photo and job description, building stronger customer relationships.
Yes
Yes
Yes
Yes
Chat page (open chat box via direct link)
Place your live chat anywhere on your website. Embed the chat box under a button or a special link. When clicked, the chat opens on a separate page.
Yes
Yes
Yes
Yes
Authorization form
Activate a <a href="https://help.smartsupp.com/en_US/contact-form" target="_blank" rel="noopener">contact form</a> for visitors to input their name, email, or phone number before starting a chat. The form displays after the visitor sends their initial message.
Always visible when offline
Customizable
Customizable
Customizable
Chat box position on the page
Customize the <a href="https://help.smartsupp.com/en_US/chatbox/chat-box-setting#chat-box-position" target="_blank" rel="noopener">chat box position</a> on your website.
No
Customizable
Customizable
Customizable
Multi-language and multi-design chat box
Add Smartsupp chat box to multiple websites (domains) at no extra cost. Customize <a href="https://help.smartsupp.com/en_US/multi-language-chat-box-api-needed" target="_blank" rel="noopener">language and chat box color</a> for each site.
No
No
Yes
Yes
Advanced chat box customization with API
Take chat box customization further with <a href="https://docs.smartsupp.com/chat-box/configuration/" target="_blank" rel="noopener">Smartsupp API</a>, offering more options than those mentioned.
No
No
Yes
Yes
Chat box API
Tap into <a href="https://docs.smartsupp.com/chat-box/" target="_blank" rel="noopener">our chat box API</a> for advanced customization features. Tailor chat box position or language for each domain if you own multiple websites.
No
No
Yes
Yes

Integrations & Channels

E-commerce platform integrations
Easily <a href="https://www.smartsupp.com/integrations/" target="_blank" rel="noopener">integrate with platforms</a> such as Wordpress, WooCommerce, Prestashop, and more with just one click.
Yes
Yes
Yes
Yes
Facebook Messenger integration
Manage chats and <a href="https://help.smartsupp.com/en_US/facebook-integration" target="_blank" rel="noopener">Facebook Messenger</a> inquiries effortlessly. Receive and respond to all chats directly from Smartsupp's dashboard.
Yes
Yes
Yes
Yes
Email sending
If your customer leaves your website before you manage to answer their chat, you can still simply send them an email directly from Smartsupp.
Yes
Yes
Yes
Yes
Chat box embedded in mobile app
Integrate Smartsupp live chat <a href="https://help.smartsupp.com/en_US/chat-box-mobile-app" rel="noreferrer">into your mobile app</a> for in-app user support.
Yes
Yes
Yes
Yes
Mobile SDK
Integrate our mobile SDK into your application and make it even easier for your customers to contact you.
No
No
No
Yes
Rest API and data exports
Keep all of your important data in one place. The <a href="https://docs.smartsupp.com/rest-api/" target="_blank" rel="noopener">Rest API</a> &amp; Webhooks allows you to export conversation history and other data types from Smartsupp to your own systems.
No
No
ADD-ON
Yes
Integration with 3rd party tools
<a href="https://www.smartsupp.com/request-demo/" target="_blank" rel="noopener">Book a meeting</a> with our Sales rep for a personalized ADD-ON setup.
No
No
ADD-ON
Yes

Apps

Web dashboard
Explore Smartsupp's stylish web dashboard, compatible with all modern browsers, with no setup or installation.
Yes
Yes
Yes
Yes
iPhone/iPad app
Stay in touch with your customers even when you are on the go. Download free Smartsupp mobile app from <a href="https://help.smartsupp.com/en_US/iphone" target="_blank" rel="noopener">App store.</a>
Yes
Yes
Yes
Yes
Android app
Connect with customers while away. Get the free Smartsupp mobile app from <a href="https://help.smartsupp.com/en_US/android" target="_blank" rel="noopener">Google Play</a>.
Yes
Yes
Yes
Yes
Windows app
Enjoy the Smartsupp desktop app, which starts automatically with your computer. Compatible with <a href="https://help.smartsupp.com/en_US/smartsupp-autorun" target="_blank" rel="noopener">Windows 10 and the latest Edge browser</a>.
Yes
Yes
Yes
Yes

Services

Help center
Our self-service <a href="https://help.smartsupp.com/en_US/" target="_blank" rel="noopener">Help Center</a>, openly accessible on the Smartsupp website, offers a detailed description of Smartsupp features along with numerous useful tips.
Yes
Yes
Yes
Yes
Data privacy & security - GDPR compliant
We store all our data on servers in the European Union and we are <a href="https://help.smartsupp.com/en_US/privacy" target="_blank" rel="noopener">GDPR compliant</a>. Chat communication is secured by 256-bit SSL encryption.
Yes
Yes
Yes
Yes
Customer support
Our international customer care team is ready to help. We are based in Europe and answer questions 8/5 on workdays.
No
Customer support via email
Priority Customer support
Dedicated account manager
Individual account review
Twice a year, our Customer Success Managers will review your account to optimize your Smartsupp usage and offer performance-boosting tips.
No
No
Yes
Yes
Chatbot and automation building assistance
No
No
No
Yes
Regular proactive evaluation of the performance
No
No
No
Yes
Individual trainings for your team by our specialists
No
No
No
Yes
1:1 presentation of new features
No
No
No
Yes

Frequently asked questions

Haven’t found what you’re looking for? Try the Smartsupp Help Center.

How are Live chat conversations counted?

A Live chat conversation is any conversation between your visitor and agent. Only messages from your visitors, which you respond to are counted as a Live chat conversations. You can monitor the number of used conversations at the top of your dashboard. The Live chat conversation limit renews every month. You can increase it and purchase additional live chat conversations via your dashboard at any time to provide smooth and fast support to your visitors.

How are chatbot conversations counted?

A chatbot conversation is any conversation between your visitor and the chatbot. You can monitor the number of used conversations at the top of your dashboard. The chatbot conversation limit renews every month. You can increase it and purchase additional chatbot conversations via your dashboard at any time to provide smooth and fast support to your visitors. Read more about chatbot conversations in this article.

What happens when I run out of conversations?

You can monitor the number of used conversations at the top of your dashboard. We will also notify you via email, when you hit certain limits. The conversation limit renews every month. You can increase it and purchase additional live chat conversations via your dashboard at any time to provide smooth and fast support to your visitors.

Will my subscription renew automatically?

Once you add your card to our system, you won’t have to worry about your next payments. Payment will be deducted automatically according to your billing period (monthly or yearly). You can read more about automatic renewal here.

What types of cards do you accept?

We accept payment via Stripe that supports the following cards: Visa, Mastercard, American Express, and China UnionPay.

My payment was not successful. What should I do?

If your payment fails, ensure you don’t have a limit for online transactions and that your card is still valid. Then, try clearing cookies and site data in your browser—it can work wonders! If the issue persists please contact support at: support@smartsupp.com.

Do you provide any discounts?

With our yearly packages, you can save up to 30%. From time to time we also offer discounts during special promotions. Information about these discounts can be found on our website, in our newsletter, and in the notifications on your dashboard.

In which currencies can I pay?

We are open to users from different countries, so we offer payments in four currencies: CZK, EUR, USD, and PLN.

How can I change my currency?

To change your currency, simply contact our support via chat in your dashboard, and we will be happy to help you.

How can I downgrade my package?

If you want to downgrade your package, please contact our support via chat in your dashboard.
We will do our best to help you!

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