Use Chatbot to Check Order Status (No Humans Required)

Use chatbot to check online store order statuses without the need for human intervention. Providing your customers with critical order status information means better customer service and happier return customers, all at the click of a button.

These statuses can be delivered to customers via chatbot, saving you loads of time and resources. Best of all, it is easy to set up–all you have to do is add a predesigned branch into a button that you could possibly name “Check Order Status”, and when the visitor clicks on it the chatbot automatically responds by helping the customer verify the status through a series of questions (Name, Order Number, or other relevant info).

We currently are working on this feature for Shoptet, but many more plugins will be supported for this soon as well. If you would like some more information about how this new feature works or how to set it up, be sure to check out this informative Help article on our page.