Aggiornamenti Smartsupp

URL in the browsing history

In the browsing history, you can find the exact URL of the specific page which your customer visited. Just hover over the page title to show the URL.

Send a copy of an ongoing chat to email

Do you have an important conversation with your customer? Now you are able to send a transcript of an ongoing chat to your email.

Keep a message if the customer leaves the site

If a visitor leaves the site while you are writing a message, it won’t disappear. Now the message stays in chat and you can send it to the email.

Content Security Policy (CSP)

Se utilizzi la Content Security Policy (CSP) sul tuo sito web è necessario aggiungere le seguenti regole entro 8 maggio affinché Smartsupp funzioni correttamente https://www.smartsupp.com/it/help/how-to-use-smartsupp-with-content-security-policy-csp/

Domini di whitelist

Se operi con i domini di whitelist, abbiamo aggiornato la nostra lista che puoi trovare tramite il link sottostante. Aggiungi questi nuovi domini entro 8 maggio, per favore. https://www.smartsupp.com/it/help/cant-see-dashboard/

Se questi termini non ti sembrano famigliare, probabilmente non operate con loro in società. Per essere sicuri, chiedi al vostro dipartimento IT.

Recentemente abbiamo cambiato server, il nuovo identifica i tuoi visitatori che non hanno fatto il login in modo diverso rispetto a quello precedente. Non allarmarti se vedi caratteri casuali invece di numeri, tutto funziona correttamente!

Do you like numbers and want to know how Smartsupp works on your web?

We have moved statistics ? directly into main Dashboard menu next to the history tab.

We have made a lot of changes in the last month:

• added online time to visitor header in the chat window
• added number of visits and chats in the visitor’s detail
• added filter to visitor list - now you can filter for example active visitors only
• improved browsing history in the detail of visitor
• added number of visits to the visitor list table.

We have released an update of our Android app.

• Compatibility with Android 9
• Notifications improvements
• Possibility to save the password with SmartLock
• Bugfixes and stability improvements

You can download the latest version from Google Play.

Leggi il nostro articolo o guarda il video e vieni a sapere su cui abbiamo lavorato in Smartsupp.

I principali miglioramenti sono:

• Elenco dei visitatori ben disposto e più semplice
• Chatting più veloce
• Cronologia e ricerca riprogettate

We wrote new FAQ article for companies that using whitelistening of certain domains.

Adjust Smartsupp according to your needs. Show detailed visitor info, customize chat box design, connect chat to your CRM and more.

Open Developer Docs

Improved side panel
We have improved the side panel with ongoing chats. You can now see the last message and when it was sent. Also, you can now see other agents in chat. Read more about it in our help article.

Unification of sending shortcuts
Now, a shortcut can be chosen by clicking on it or hitting the enter key. After that you can send it just as you would as a standard message.

Added e-mail of agent to statistics
In the list of agents you can now see the e-mail of agents so you can easily differentiate between them.

We are constantly trying to improve our product and bring you more value. Please take a moment to help us improve our services by completing a few simple questions. https://goo.gl/forms/tAIPEFfCGME2MGbN2