Aggiornamenti Smartsupp

Abbiamo rimosso l’opzione per impostare lo stato online/offline nella pagina di accesso, ma puoi ancora modificare le impostazioni di disponibilità nella dashboard.

Dopo aver effettuato l’accesso al tuo account, passerai automaticamente allo stato online o offline in base al tuo ultimo stato. Puoi comunque passare manualmente alla modalità online o offline direttamente nella dashboard facendo clic sull’immagine del tuo profilo nel pannello a sinistra.

Summer at Smartsupp was really hot. We managed to add some cool features and improvements we would like to share with you. Take a look at a brief summary of the the ones we added during June, July, and August 2021.

SmartHub - is a place where you can find useful information that will help you get ahead of your competitors. Go to SmartHub →

Chatbot duplication - Would you like to run the same chatbot just in a different language? Copy it!

Express yourself with GIF - Yes, it’s true. Now you are able to send GIFs to your customer in the chat.

Read all news →

We know that there can be situations when you don’t have time to talk to every single one of your customers. Still, you don’t want to miss out on an interesting inquiry. That’s why now, you can get notifications to alert you of incoming messages even when your chat is offline! You can turn on these desktop notifications in your settings.

Notification settings →

Do you prefer using a tablet to a computer or laptop at work? Good news! Smartsupp is now fully responsive for tablets in all browsers.

Of course, you can also use our mobile application, which is available for both Android and iOS.

By connecting Smartsupp events with Google Analytics you can analyze conversations better and constantly move your business forward.

Recently, there was an issue with Google Analytics, when some events were duplicated and sent twice. Now the issue is fixed so the following section in the Help center is correct .

Hai la tua pagina Facebook? In questo caso, non è più necessario controllare separatamente i nuovi messaggi in arrivo su Facebook e Smartsupp. Collega il tuo account Smartsupp a Facebook Messenger e rispondi a ogni messaggio comodamente da un’unica piattaforma.

Come collegare FB Messenger →

Come puoi vedere dal nome, FAQ chatbot è un chatbot che risponde automaticamente alle domande più frequenti dei tuoi clienti. Prepara in anticipo 5 risposte rapide e poi lascia che il chatbot risponda per tuo conto. Ti farà risparmiare molto tempo e fornirà una risposta immediata ai tuoi clienti curiosi.

Come funziona il FAQ chatbot →

Ci sono due nuove funzionalità in Smartsupp che avete chiesto. Entrambi sono collegate alle conversazioni.

Se perdi una conversazione, ti invieremo una notifica via email. I casi in cui l’utente ha aperto una conversazione e ha lasciato il sito senza essere servito sono considerati persi.

Ulteriori informazioni sulle conversazioni perse e su come impostare questa notifica →

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Ora ci sono più categorie di conversazioninella schedaAperte. Questo renderà il tuo lavoro più agevole e la dashboard più organizzata. Per favore, leggi il nostro articolo più dettagliato nel aiuto.

](https://www.smartsupp.com/help/email-notifications-missed-conversations-offline-messages/)

Ulteriori informazioni sulle nuove categorie →

In the new version, you’ll see the source channel of every message. There are two new icons that will tell you. In the conversation list, you’ll immediately recognise the source of the last message in a conversation.

Red envelope icon indicates an email message. If you want to respond to this message and you have the user’s e-mail in Smartsupp database, you can choose to send a live chat reply (providing the user is still on your website) or an e-mail message.

Blue icon with Facebook Messenger logo indicates a message that was sent to you from Facebook. If you reply, the message will be sent back to Facebook (available only for Beta users).

With these icons, you will have a better overview and be able to decide which conversation has a higher priority. Our experience shows that people do not expect e-mails to be answered as quickly as live chat or Facebook messages.

We constantly improve Smartsupp using your feedback but, sometimes the change isn’t so obvious and you only find it after exploring the product yourself. We prepared an overview of all the new features, so that you do not have to play Indiana Jones finding them yourself :)

Read more.