Customer story
Unuo design manages to resolve 40% of communication with their customers via chatbot
Featuring Irena Žirovnická, Customer Support Manager
150
conversations per day during the season
3000
visits per day
40%
of queries resolved by chatbot
Why Live Chat?
“In the chat, it’s super easy to send a link, which helps visitors find what they were looking for and put it in the cart right away.”
Achieving great results with Smartsupp
Some notable recorded results Unuo design achieved by using live chat and chatbots were:
Company
Unuo has 4 online stores in CZ & SK
They make clothing for children and mothers
They offer unique fabrics from which customers sew clothes themselves
Unuo is now 5 years on the market
Industry
Clothing and fabrics
“The chat provides us with enough time to respond. There is no pressure to respond like there is on a phone call.”
Irena Žirovnická, Customer Support Manager
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