Customer story
Můjkoberec has their chatbot running 24/7, saving valuable time for customer support
Featuring Tomáš Linhart, Project Manager
20%
of communication with the customers is handled via chat
30
people are on the team who share the workload
9h
per day online on the chat
Why live chat?
“We’re aiming to become the market leader, so we can make it as easy as possible for the customer to find what they are looking for, and therefore improve the likelihood that they’ll make a purchase.”
Achieving great results with Smartsupp
Some notable recorded results Můjkoberec achieved by using live chat and chatbots were:
Company
Můj koberec is an online carpet and flooring store
They have a physical brick-and-mortar shop in Prague
They also offer additional services like carpet cleaning and flooring
They are famous for using humor as part of their branding–they use a cartoon character depiction of Aladdin to spice up their customer communication
Industry
Carpets and Flooring with Additional Services
“The chatbot helps us engage the visitors who might be hesitant, but still curious enough to click through the answers it offers.”
Tomáš Linhart, Project Manager
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